-- September 21st, 2012
After 25 years in the corporate world I decided I no longer wanted to work for someone else. I researched many business's, both franchises and independents , and decided on FFC. From day 1 I knew I would be working with professionals who had a passion about their business and the success of their franchisees. From site location to build-out to opening they were with me every step of the way. Most importantly the support has not stopped since I opened. They are always there when needed and continue to help me grow my business by adding additional services. After 18 months I am glad I choose FFC and look forward to adding a second location.
My family and I have been in the Convenience store business for the past 8-10 years. The timing was right to investigate another type of franchise. I had an alternative banking business in mind but didn't want to enter that field without having the expertise and support from someone. Search Light, a company who finds the best franchise for their customers, introduced us to FFC in December 2011. While attending FFC’s Discovery Day, we were convinced that our search was over. We knew FFC was the RIGHT company to help us. We are impressed with FFC’s high standards regarding products, support, hospitality, and business expertise. However, their staff’s availability is the most important thing to us. FFC has fantastic relationships with vendors, state offices, IT, and banks that serve this industry. c. We like the relationship FFC maintains with their franchises. It took us only 6 months to open a business within our budget!
FFC has not only been totally supportive prior to establishing my business, but they continue to respond quickly and professionally since I opened my business 5 months ago. They address any concerns or assistance I may need no matter what time of the day or night and resolve it. Other franchise companies should take a lesson from the way FFC handles their franchisees’ needs and customer service.
As a new franchisee of Family Financial (we have about 18 months under our belt), we have come to appreciate the franchise and the opportunities its ample support has given us. While we have been a part of another franchise, the experience we have with FFC is completely and positively different. We relied on FFC to help us purchase our stores, convert and make them operational, complete all the paperwork (which as all you know never ends), and answer many of our day-to-day operational questions. We started with one store and as of today, we have acquired five stores. All these purchases have been made possible and smooth by the knowledgeable, competent and hardworking Family Financial Centers' staff.
FFC has provided me with a top-notch team to see that my center is successful. From the very beginning, even before we had a location selected, to the build-out of the store, to the daily operation, they have been there and served as true partners. It's amazing to learn what you don't know about the business you get into. The team from FFC really knows the business inside and out and they are always there ready to impart the knowledge. Family financial centers management team have been great. A response from them, if not immediate, is always prompt. They value the people they work with and for and make the experience of being a small business owner a rewarding one.
Some time back I decided that I was just no longer interested in working for someone else, so I began looking for a business that I could own. I looked at a number of franchise opportunities, many of which looked like a good fit for me, and in fact may have worked out just fine for me if I had decided to go in a different direction. But I chose Family Financial Centers and I am glad I did. At the invitation of the company, I attended a Discovery Day, and it was this Discovery Day visit that really got me excited about the Family Financial Centers opportunity. Meeting with the President of the Company, Paul Eckert, on that same day was the turning point for me. When I met Paul I saw a man who believes in himself and in the company that he is running, a combination that is bound to be successful. Additionally Paul had surrounded himself with an outstanding support staff. I received invaluable guidance and support through all phases of getting the business up and running. Family Financial Centers has the people and the business plan that I believe will guide me to a successful and profitable operation. I first met Mr. Eckert about 5 years ago and I started my branch of Family Financial Centers a little over 4 years ago. During this time Mr. Eckert has shown himself to be a true professional and a very real friend. Any time I have had problems in my operation he has always been there to help. Any time I have had questions he has answered my questions or has found the answers for me. Any time I have wonder which way to go on a given issue, he has been there with his recommendation. This is really all I or anyone can ask for. Paul Eckert wants my branch operation within this company to succeed and to be profitable just as much as I do. In all my 40 plus years in the financial services industry I have had a very great many very good people to work with, but none better than Paul.
North Haven, CT
After I sold my business I looked around for new opportunities. A local check cashing business was for sale near one of my other businesses. I looked into purchasing that store, but after visiting the franchise headquarters in Philadelphia I did not feel I could fit into that organization. At that time I contacted Family Financial Centers and went down for a visit. I was sold that day. The fit was perfect, they are very professional, well organized and had a vision and plan that I felt that I could fit into. A couple of months later I opened up my first FFC store followed closely by my second store. The support has been fantastic from top to bottom. Now two years later I am very happy with my decision to join the FFC family and plan to open up a third store in the near future.
My brother Steven and I have been self-employed for over 20 years. We have owned a variety of businesses, including several national franchises. The check cashing business always held a certain fascination to us. We researched several different opportunities in the check cashing industry. After meeting with Paul Eckert, Bruce Chamberlain and their team, we came to the conclusion that the FFC family was the direction we would go. We appreciated their commitment to the franchisee, as well as, their professionalism, knowledge and willingness to receive input. At the end of the day, my brother and I feel working with people is an asset you can't be taught. We believe we found a match with FFC. We opened our first location in January 2008. Our second location opened in August 2008. Our third location will open in September 2010.
David & Steve Miller
The franchisees aren't the only people are a happy with our brand!
Family Financial Centers is earning high ratings from customers too! Checkout out A+ rating from the Better Business Bureau.